Shift Manager (Restaurant Supervisor)

Bringin' It - Together 
Teamwork isn't just practiced at the Shack - it's perfected. We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. 

Job Responsibilities

The Shift Manager is responsible for leading the day-to-day operational and financial excellence of the Shack by exercising great leadership and decision-making that supports operational standards and the culture of Enlightened Hospitality. The shift manager will:

  • Manage the flow of service to ensure the highest levels of Safety, Cleanliness, Quality, and Speed, while simultaneously upholding Shack standards of Hospitality in all interactions.  
  • Help build and lead high performance team of hourly Team Members by participating in the recruitment, selection and performance management of people.
  • Complete operational support functions (i.e. Purchasing, Receiving, Inventory, etc.) at the Shack to ensure operational excellence and financial health of the business.
  • Lead and works to maintain the facility and all equipment to the highest standards – ensuring Safety and Cleanliness.
  • Ensure compliance with wage and hour, EEO, Department of Health, etc. as well as compliance with all Loss Prevention and SOX compliance.

Minimum Qualifications

  • At least 1 year of leadership experience supervising a team
  • Food Safety Certification according to local jurisdiction
  • Successful completion of mandatory background check 
  • Strong Problem Solving Skills
  • Effective Communication Skills, both written and verbal 

Experience the Shacksperience – a clearly defined path to success for every employee who joins our team. From Team Member to Shack Manager, we believe that building confidence through knowledge and experience is the first step to your success. We provide an environment that encourages learning and growth, and we reward individuals who meet and exceed our standards of success. We call this the Shacksperience and we are committed to taking care of our entire team through the opportunities it creates. As a Shift Manager, you will enjoy a competitive salary plus performance bonuses, generous benefits, and strong career growth opportunities.

Other benefits you will enjoy in the Shift Manager role include:

  • Medical, Dental, and Vision Insurance
  • 401K Plan with Company Match
  • Flexible Spending Accounts
  • Paid Time Off
  • Employee Dining Program
  • Ongoing Online and Hands-on Training
  • Professional Career Development
  • Discounted Fitness Programs
  • Choice of Global Cash Card or Direct Deposit

Shift Manager – Restaurant Supervisor – Hospitality Food Service

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

We are expanding across the U.S. and around the world! Join our #ShackFam

Shake Shack is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital, military and veteran status.

Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.